Wireless SERVICE DESCRIPTIONS

In theory, mobile and wireless technology can help decrease costs, drive revenue and improve productivity - if it's implemented correctly. This toolkit will help you turn theory into practice with new tools for the accurate evaluation of TCO and ROI for your wireless implementations-valuable insider secrets for more effectively managing mobile network costs. This is a complete template for establishing service descriptions. The descriptions of the scope and boundaries of the services the supplier is expected to deliver.

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Wireless SERVICE LEVELS (SLAs)

Descriptions of the service levels at which the supplier is expected to perform. Each clause can be accepted 'as is' or edited to reflect a specific need.

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Wireless METRICS

A comprehensive checklist / questionnaire to audit and review your existing agreements. It outlines the measurements and intervals by which the supplier's performance will be monitored.

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Wireless CONTRACT

A balanced document with standard terms and conditions, which is also flexible enough to withstand the inevitable changes that will occur in technology and in the buyer's marketplace during the length of a contract.

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Wireless GOVERNANCE PLAN

The plan by which the Wireless solution will be managed and problems will be resolved.

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Limited time only: The Wireless toolkit now includes the following 20 Documents for Service Level Management of Wireless Solutions on top of the 14 documents described above- to enable you to fully embed Wireless Solutions in your organization:   Service Level Management Review Document This document provides a guideline for reviewing your organisations current maturity level in this process area. It will also highlight areas that are open for improvement, and the format allows for multiple person involvement. Excel Spreadsheet Service Level Implementation Plan / Project Plan This documents provides a skeleton outline for planing and project managing the process implementation. 9-Pages Service Level Management Policies and Guidelines Document It is important to set Policies and Guidelines for any Wireless process implementation initiative. This document provides the background activities that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project. 4-Pages Business and IT Service Mapping The first key task during a SLM implementation is to map the current Business Process to the provision of IT Services. This document provides you with a guideline on how to do this and a template to capture the information. 16-Pages Communication Plan To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your  communication campaign. 8-Pages Service Level Management Objectives and Goals This document includes a series of objectives and goals for the SLM process along with a skeleton map of the process itself. It also includes a process for instigating and running a Service Improvement Programme. 6-Pages SLM Process Manager Document This document outlines the role, responsibility and tasks of the SLM Process Manager. It also includes a brief outline of the necessary skills needed by a SLM Process Manager. 4-Pages Customer Based SLA This document is a template for Service Level Agreements at a Customer Level. 8-Pages Service Based SLA This document is a template for Service Level Agreements at a Service Level. 8-Pages Multi-Level Based SLA This document is a template for Service Level Agreements at a Corporate Level. 8-Pages Underpinning Contracts This template provides a structure for agreeing and creating Underpinning Contracts with External Service Providers. 5-Pages Operational Level Agreements This template provides a structure for agreeing and creating agreements on services provided by internal departments within the Organisation. 5-Pages Service Catalogue The Service Catalogue is a list of Services that the IT Department can or does deliver to its Customers. The following documents form part of the Service Catalogue. 11-Pages Functional Specifications Template for the functional specification of the services being provided by the IT department. This would be written in Business English. 10-Pages Technical Specifications Template for the technical specifications of the services provided by the IT department. This would be written in Technical English. 9-Pages Price List Template or Appendix that can be used to show a break down of the price for the service. 4-Pages Service Level Requirements A template and list of questions for gathering the Customers requirements regarding desired services. 8-Pages Reports and KPI targets and additional metrics A list of key reports and Key Performance Indicators for the Service Level Management process, plus additional metrics that may need to be considered. 5-Pages SLM PowerPoint Presentation During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation a number of road shows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Service Level Management is and the benefits to the Organisation and IT Staff alike. 66 slides Business Justification Document This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Service Level Management in your organisation. 6-Pages

 

Features of the all-new edition:

• Hundreds of pages with easy-to-follow sections
• An extensive must-do checklist based on our experience implementing wireless in over 40 industries
• New practical advice on awareness, planning, implementation, and review
• New commentary on delivering upon business value
• All-new "tuneup" section tailored to improve the performance of existing initiatives
• Fully updated throughout to take account of current Best Practices and policies, and the state of their use

 "This Wireless Material is exactly what it's title says. This is THE Toolkit that will get you up to speed in the wireless world. The documents build on each other and makes it easy to understand. The Wireless Toolkit gets the highest recomendation I can give. -- and after three years in the industry it holds it's own, what more can I say." Christina M. Boyle from New York, NY

 

We are pleased to be able to offer all these elements as part of the highly acclaimed WIRELESS Toolkit.

The Wireless Toolkit Website Retails at $ 199

 

CUSTOMER SERVICE INFORMATION - Frequently Asked Questions
  
Ovitz Taylor Gates is committed to quality customer service and satisfaction.  For your quick reference, and to facilitate the support process, the most frequently asked questions for Toolkits and Guides are listed below.

 

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http://www.microsoft.com/office/000/viewers.asp

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At this time your files are on your computer in the directory you have specified.  Find the file and double click to start the extraction. Zip files will require a helper application to unzip the files.

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